Visa® debit card
If you discover your Visa® debit card is lost or stolen:
During business hours
And you have iBank Mobile
Use Manage Card in iBank Mobile to disable your card in real-time. Next, contact MCNB to report and resolve the issue.
And you do not have iBank Mobile
Contact MCNB to report and resolve the issue.
Outside of business hours
And you have iBank Mobile
Use Manage Card in iBank Mobile to disable your card in real-time. On the following business day, contact MCNB to resolve the issue.
And you do not have iBank Mobile
Contact After-Hours Support to disable your card. On the following business day, contact MCNB to resolve the issue.
|
ATM card
If you discover your ATM card is lost or stolen:
During business hours
Contact MCNB to report and resolve.
Outside of business hours
Contact After-Hours Support to disable your card. On the following business day, contact MCNB to resolve the issue.
|